Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. One Family 69 Enterprise will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:
One Family 69 Enterprise
No. 48,50,52, Jalan Seri Austin 3/55, Taman Seri Austin, 
81100 Johor Bahru
Johor, Malaysia 

Please contact us at or 014-3689696 if you have any questions or doubts.